It has become clear that COVID-19 will leave long-term business and economic consequences in its wake. Televerde, the first and only fully integrated sales and marketing technology organization with a proven execution model for generating demand and accelerating sales, looked at its unique business model to find a way to be a part of the solution. Televerde has always believed in “business as a force for good” and that is why the company, like so many others, is launching a new campaign, #InThisTogether. This COVID-19 response program will provide organizations that have been the hardest hit by the coronavirus and that are not currently engaged with Televerde with 90 days of inbound or outbound customer support at-cost martech news.
In this time of great uncertainty, Televerde is seeing companies struggle to provide a consistent customer experience and answer and respond to customer inquiries quickly and seamlessly. With 10 engagement centers around the globe, Televerde has significant experience in quickly creating customer retention and support programs that strengthen the overall customer experience.
“For the past 25 years, our engagement centers have been delivering quality customer service for the most recognizable brands in business today,” said Morag Lucey, CEO of Televerde. “We want to bring our breadth of knowledge, skills and experience to other businesses during these challenging times. Our #InThisTogether COVID-19 response program will support B2B and B2C organizations that need extra help. It will provide these companies with a path forward and help them minimize the impact of coronavirus on their businesses.”
Whether companies need inbound chat, customer support service through a dedicated 800 number, or customer training and onboarding, Televerde transforms engagement centers into customer care centers that meet the needs of all businesses to help improve customer retention and support. By joining forces with Televerde, organizations will be able to provide a consistent customer experience during a time of great fluidity in the world martech.