LB Networks, the industry leader in telecommunications service analytics and customer portal solutions, is excited to announce a partnership with KFN to support their innovative new customer service portal, Klear.
Klear, powered by LB Networks’ BSP platform, is designed to redefine customer interaction and satisfaction by offering a seamless, intuitive, and dependable platform for clients to engage with KFN’s services around the clock.
Redefining Quality Service for Clients
KFN’s Klear portal has emerged as a significant differentiator for the company, showcasing the high-quality service that clients receive from KFN. Customer feedback has been overwhelmingly positive, with clients praising the 24×7 interactive view of their services.
Tom Marx, President and CEO of KFN, shared a testimonial from a financial services customer who exclaimed, “KFN is the only carrier to offer this service! We value KFN providing visibility to our services as it helps us operate and plan, truly building a trusted relationship with us.”
Rapid Market Deployment
KFN successfully brought the Klear portal to market in record time, leveraging their OcularIP analytics to customize reporting, custom-branding the portal, customizing the portal views, and implementing a go-to-market strategy in just a few months. This swift deployment underscores KFN’s commitment to innovation and customer satisfaction.
A Decade-Long Partnership
“KFN has been a valued customer of LB Networks for over a decade, and we are thrilled to team up with them to bring the KFN Klear portal, powered by OcularIP’s Business Service Portal, to market. It is great to be part of the success KFN is experiencing and to grow with them,” said Raymond Chiu, CEO and Founder of LB Networks.
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