The Customer Engagement Company™, today announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey.
The 10 Steps to Building a KM Program that Works
Sept 12; CRMXchange Webinar
Verint’s Kelly Koelliker, director of content marketing, will present this webinar at 1 p.m. ET. Companies have no shortage of information today. In fact, there is so much content scattered in various places that it can be nearly impossible to find what is needed, in the moment it’s needed. The consensus is clear: organizations need KM—but how do they actually build a knowledge management program that is set up for success? Attendees of this webinar will learn:
- The 10 steps to building a KM program that works
- How to set up a single source of the truth for all users across all channels
- How new technologies like AI make KM even more powerful
Municipal Service Delivery Officials (MSDO) Annual Conference
Sept. 16-18; Regina, Saskatchewan, Canada
This conference is recognized as the foremost learning event for municipal service delivery leaders in Canada. Verint’s Mike Biros, vice president, local government, will present a Verint overview on Sept. 17 at 9:05 a.m. CT, as well as participate in the Champion Sponsors Panel to discuss digital transformation with a focus on knowledge management, self-service and automation on Sept. 18 at 9:05 a.m. CT.
QATC
Sept. 17-19; Nashville, Tennessee
Verint customer Gary Haworth, Commerce Bank, will present “Making your WFM, Training, and QA Teams Your Company’s Heroes” alongside Verint’s Andressa Marlan, product strategy manager, on Sept. 17 at 10:45 a.m. CT. Haworth will describe his success at Commerce Bank by driving an organization of transparency and shared insights across the Quality, Workforce Management and Training teams—and how they work together to deliver better employee engagement.
To learn more about Verint’s global automation and cloud customer engagement events click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law; Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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