2023 Veeva Commercial Summit, North America — In a showcase demo kicking off Veeva Commercial Summit to an audience of nearly 1,500 life science leaders today, Veeva Systems unveiled Vault CRM, the next generation of CRM for life sciences. Built on the Veeva Vault Platform, Vault CRM has the full functionality of Veeva CRM and significant new innovations including two new applications: CRM Bot and Service Center.
Integrated into Vault CRM, CRM Bot is an intelligent assistant to help sales and medical teams be more productive. The AI application leverages customer-specific CRM activity data combined with Veeva Link data in a private customer instance. Service Center is an integrated call center application for inside sales and hybrid reps. Service Center is included in Vault CRM at no additional charge and CRM Bot is a separately licensed product integrated with Vault CRM.
“We are excited to deliver the next generation of CRM for life sciences,” said Veeva CEO Peter Gassner. “Vault CRM represents the most innovation ever from Veeva with an AI-powered CRM Bot, integrated call center, and the full functionality of Veeva CRM. With significant advances in CRM and data applications, Veeva Commercial Cloud provides the industry with a solution built for today’s complex treatments and engagement models.”
All Veeva CLM and Veeva CRM Approved Email content will work seamlessly with Vault CRM and Vault CRM uses the same mobile and desktop applications as Veeva CRM. This approach ensures companies benefit from their current investments and future innovation since much of the migration can be automated and no retraining of end users is needed.
The first Vault CRM customers are expected to be live in 2024. The first migrations from Veeva CRM to Vault CRM are expected in 2025 and most companies will migrate in the 2026 to 2029 timeframe. Veeva also announced an expanded business partnership with Accenture to help customers optimize their processes and leverage new innovations as part of their migration to Vault CRM.
Vault CRM is part of Veeva Commercial Cloud, a family of software, data, and services to advance commercial excellence in life sciences. Veeva customers can learn more about Vault CRM and Commercial Cloud at VeevaConnect.com.
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