unitQ, the leading AI customer insights platform, announced that agentQ, autonomous AI for real-time customer insights, has won the 2025 Artificial Intelligence Excellence Awards by the Business Intelligence Group. This recognition — in the “Innovative AI Products” category — underscores agentQ’s breakthrough capabilities in generative AI for customer intelligence.
agentQ is autonomous AI that provides real-time customer insights, empowering businesses to convert siloed customer signals from 100+ unstructured customer feedback sources into actionable recommendations to build exceptional products and customer experiences. Leveraging unitQ’s cleansed, translated and granularly categorized customer feedback data, agentQ understands your business as deeply as a tenured employee. Its opinionated and actionable insights can help organizations optimize key performance indicators (KPIs), prioritize strategic initiatives and drive greater efficiency across all teams from product, to engineering, to customer experience.
Easy to use — just ask
agentQ is purpose-built to empower organizations to drive growth with AI customer insights to answer questions like:
- “How should I prioritize my bug backlog based on revenue impact?”
- “How can I reduce support tickets?”
- “What are the top feature requests related to search?”
agentQ supports customer feedback in any language, as well as engagement data and customer metadata like device type and payment tier. With all teams leveraging the same customer insights, going from hypothesis to resolution has never been faster.
Enterprise-ready, source-grounded AI insights
In addition, agentQ provides source-grounded AI insights with citations, allowing you to verify insights in a single click. Trust extends deep into agentQ’s architecture, with enterprise-ready security and automatic redaction of all personally identifiable information to protect customer privacy.
“We’re honored to receive this recognition from the Business Intelligence Group, affirming agentQ’s role in transforming the way organizations harness AI for customer intelligence. agentQ empowers companies to go beyond traditional analytics, making customer feedback instantly accessible and actionable,” said Christian Wiklund, CEO and Co-Founder of unitQ. “With unparalleled transparency and enterprise-ready security, agentQ ensures companies can take action on trusted insights. This latest award highlights our commitment to innovation and delivering exceptional value to our customers.”
Repeat award for unitQ
This is the second year in a row that Business Intelligence Group has awarded unitQ for AI and innovation, and we could not be more thrilled to receive this recognition. The honorees represent the pinnacle of AI advancement, excelling in predictive analytics, generative AI, explainable AI and beyond. Selected by a panel of industry experts, the winners exemplify the transformative power of artificial intelligence across diverse industries, from finance and healthcare to cybersecurity and autonomous systems.
“We are honored to recognize these trailblazers who are pushing the boundaries of what AI can achieve,” said Russ Fordyce, CEO of Business Intelligence Group. “These innovators are not only demonstrating technical excellence but also showing how AI can be harnessed to solve real-world challenges and improve lives.”
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