Tempur Sealy International, Inc. (NYSE: TPX, “Company” or “Tempur Sealy”), the company synonymous with innovation in the mattress industry, today announced that its Tempur-Pedic® brand was awarded #1 in Customer Satisfaction for both the Retail Mattress and Online Mattress categories in the U.S. in the J.D. Power 2021 Mattress Satisfaction Report*. This award marks the third-consecutive year that Tempur-Pedic has achieved this distinction in the Retail Mattress category and the first year in the Online Mattress category.
In addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic earned #1 rankings across all factors in the Retail Mattress category, which include support, durability, comfort, variety of features, value, warranty and contact with customer service. In the Online Mattress category, in addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic earned #1 rankings for durability and warranty.
“We are honored to have achieved this award in the Retail Mattress category for the third consecutive year and in the Online Mattress category for the first year. This recognition is a testament, by consumers, to our commitment to provide innovative and high-quality product solutions that address their sleep needs so that they can achieve their best sleep, every night. I would also like to thank our employees and valued retail partners for making this possible through their dedication, hard work and support,” said Scott Thompson, Tempur Sealy Chairman and CEO.
Tempur-Pedic, the most highly recommended bed in America**, created the world’s first body-responsive mattresses nearly 30 years ago, changing the industry with its one-of-a-kind TEMPUR®-Material that delivers deep, comfortable, undisturbed rest, every single night. Since then, the company has expanded to offer a complete line up of mattresses, including the TEMPUR-breeze°™ collection that provides all-night cooling comfort, pillows, adjustable ergonomic smart bases such as the TEMPUR-Ergo® Smart Base powered by Sleeptracker®-AI, and accessories that deliver meaningful solutions to address consumers’ most pressing sleep concerns, including sleeping hot, snoring and addressing aches & pains.
*For J.D. Power 2021 award information, visit jdpower.com/awards
**Based on percentage of owners who report very/extremely likely to recommend Tempur Pedic, Tempur-Sealy Brand Tracker Report November 2020
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