Social & Relationships
CRM
Veeva announced the Launch of Veeva Vault CRM Service Center
Expanded suite to unify sales, marketing, medical and service through a connected software and data foundation0
Events, Meetings & Webinars
Ryff Unites Industry Experts to Shape AI Ethics for In-Scene Advertising
Entertainment, advertising, technology, and policy leaders have joined forces to announce the creation of the ‘In-Scene AI Ethics Council‘, with a … 0
Customer Experience, Service & Success
One Bad AI Experience Could Drive Customers Away
As companies increasingly turn to AI-powered customer service to reduce costs and increase efficiency, they risk alienating a large portion … 0
Customer Experience, Service & Success
Kustomer unveiled its “2024 AI and Customer Service Index
Survey of 1200 US consumers explores the delicate balance between AI and Human Agents and the growing demand for intelligent automation as part of the overall customer support experience0
Customer Experience, Service & Success
Horatio Launches OOH Campaign To Transform CX Outsourcing Perceptions
Horatio, the modern outsourcing company disrupting the way companies work through cutting-edge CX services to transform business efficiency, launched their first … 0
Customer Experience, Service & Success
Guided CX™ usage nearly triples, new data reveals
Glance found that Guided CX sessions increased 175% from 2020-20240
Customer Experience, Service & Success
NICE named as undisputed leader in Metrigy’s CCaaS MetriRank 2024 report
NICE earned the highest possible scores in market share, financial strength, product mix, and customer business success0
Events, Meetings & Webinars
Yealink Unveils the MeetingBar A40
The global videoconferencing market is anticipated to reach USD 20.02 billion in value by 2030, exhibiting a Compound Annual Growth Rate (CAGR) of 9.4% … 0
Events, Meetings & Webinars
