Skit.ai, the leading Conversational Voice AI solution provider in the Account Receivable Management (ARM) industry, revealed the success of its partnership with Eagle Accounts Group, Inc. an Indianapolis-based business specializing in debt collection services since 1972. Skit.ai’s compliant, configurable and easy-to-deploy Voice AI solution was strategically deployed to automate Eagle Accounts Group’s collection efforts, enabling them to scale drastically, increasing connectivity, performance, while reducing collection cost.
The successful deployment of Skit.ai’s Augmented Voice Intelligent Platform addressed a few challenges faced by Eagle Accounts Group, such as limited scalability, high agent training costs, and escalating collection costs. Delivering an impressive 18% increase in collection, a 31% rise in connectivity, and a high engagement rate of 60%, while being fully compliant. The Skit.ai platform paved the way for Eagle Accounts Group to transition from traditional processes and strategies, enabling them for business expansion.
“Skit.ai’s Conversational Voice AI solution has surpassed our expectations by catalyzing a transformation of our collection processes. Increase in collections, connectivity, account penetration and our capacity to handle a more substantial debt portfolio are proof of the efficacy of their solution. Furthermore, Skit.ai’s solution has contributed to an impressive rise in agent productivity,” said Ryan Johnson, Office Manager, Eagle Accounts Group.
He further added, “Significantly, this solution has played a vital role in the expansion of our business. With newer capabilities such as scalability, and improved performance, we have been successful in improving our existing client relationships and in onboarding new clients.”
The Skit.ai team played an instrumental role in facilitating a seamless transition for Eagle Accounts Group from their existing systems to cutting-edge Voice AI technology. This implementation did more than modernize the collection procedures. It markedly improved overall productivity, leading to streamlining of processes. As a result, it has instilled a renewed sense of optimism within the organization.
“Eagles Accounts Group was able to implement scalable processes through this partnership. Our solution boosted Agent Productivity, Collections, and Connectivity by 168%, 18%, and 31% respectively, showcasing the impact our solution can have in the ARM Industry,” stated Sourabh Gupta, Founder, and CEO of Skit.ai.
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