Compliant voice, e-communications and cognitive services disruptor, Insightful Technology, has agreed a new partnership with agile IT and unified communications provider, DoubleEdge, as part of their growing activity in the Financial Technology marketplace. The alliance has already been celebrated with an early customer acquisition, for deployment in September.
Insightful’s Soteria platform is currently used by 9 of the top 12 global banks and now enables DoubleEdge to bridge compliance and efficiency gaps for businesses within the regulated sectors. Soteria captures and recalls any type of corporate multimedia communication in a single global view and then overlays proactive monitoring and AI services to enhance the data’s value to the organisation.
All in real-time and without data leaving jurisdiction, case reconstructions can be compiled in a matter of minutes with the aid of advanced keyword search algorithms and Microsoft voice-to-text transcription software. This empowers businesses to respond proactively to regulatory requests and allows regulators to remotely access a containerised view of the case.
Steve Garrood, Insightful Technology’s COO commented: “We strive to ensure we have the best-in-class partners who share our ethos of encouraging real business efficiency change, while solving the customers’ immediate pain points around unified communications and/or compliance. DoubleEdge takes this approach and has established a solid reputation for delivering exceptional levels of customer service and support.”
“With Soteria, DoubleEdge now has access to a tier-4, secure and resilient cloud-based SaaS solution, that provides much-needed structure to otherwise unstructured data, in one place. There’s no need for middleware or multiple disparate data silosand, given Soteria’s open API design, DoubleEdge can deliver a complimentary and non-architecturally disruptive solution, that ingests data from any existing or legacy estate, be that hardware or software.”
Steve Burges, DoubleEdge Managing Director, added: “We work with some of the biggest players in the financial, legal and professional services sectors, providing advanced communications and collaboration solutions, plus the essential support required to meet changing requirements.”
“Over the past 20 years, we’ve witnessed growing regulatory demands across an increasingly wide range of communications. Compliance managers need a solution that is simple to deploy, quick to respond to requests from the authorities and accurate in the data supplied. Insightful Technology delivers all this with the flexibility and scalability offered by a cloud-based SaaS solution. They’re way ahead of everything else out there and that’s why we value this important partnership.”
About Insightful Technology
Through our SAAS platform Soteria, we provide organisations around the world with the ability to securely capture, analyse and store business communications in real-time, regardless of the source. With an accompanying A.I. and B.I. analytics and proactive alerting suite, and the functionality to create case reconstructions immediately, as well as pre-populate CRM systems or Best Execution forms with accurate voice-to-text transcriptions, we not only drive compliance on a global scale but also enterprise agility.
Our mobile voice recording solution is currently used by 9 of the top 12 tier 1 global banks, and over 170 other financial organisations, and can also be implemented by government agencies, legal institutions and pharmaceutical companies all around the world.
About DoubleEdge
We’re an independent, specialist IT and communications service provider. We believe in the power of new technology to transform the way businesses are able to work, but we also believe that proactive, knowledgeable support from people who really care is at the heart of delivering performance improvement.
Our client base includes market-leading, global companies who rely on us to address their business challenges across voice, data and mobile comms. They value an approach that combines innovative, tailored solutions, deep industry knowledge and service excellence to deliver cost savings and operational efficiencies.
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