PolyAI, a global leader in voice AI solutions for customer experience and service, is kicking off its annual PolyAI VOX: Horizons virtual summit on Thursday, November 14. The event brings together thought leaders across industries – and the globe – to focus on how AI has already transformed contact centers, as well as share real world contact center and CX leader experiences and advice.
2024 has been a banner year for AI. Corporate interest in the tech increased, as did strategic focus on its thoughtful implementation. However, within customer service settings, successful implementations of AI have been – publicly – few and far between. PolyAI VOX: Horizons will address strategies for successful adoption and provide realistic perspectives on AI’s impact on and in contact centers. The conference will feature insights from experienced leaders who offer actionable advice on building the contact center of the future.
“Last year’s conference success proved enterprises are hungry for and somewhat skeptical of AI’s benefit within the enterprise, and heading into this year, we’re expanding our vision to encompass the limitless possibilities of AI-driven customer experiences. As the LLM landscape continues to shift and advance, businesses must adapt to evolving expectations or risk falling behind,” said Nikola Mrkšić, CEO and co-founder of PolyAI. “VOX Horizons is a resource and compass to navigate the complexities of AI-powered CX. By uniting industry visionaries and experts, we’re not just discussing the future of contact centers, we’re shaping it.”
Sessions will deliver actionable insights covering an array of topics, including building vs buying enterprise voice assistants, using AI to drive next-level personalization and making voice AI indispensable to the way brands connect with customers and more. Attendees will also get a first look at the next-generation developments PolyAI will be rolling out soon. External speakers include:
- Mary Ann Dennis and Jonathan Arnold, Caesars Entertainment
- Adam Biolchin, Lettuce Entertain You
- Kevin Boyer, Zendesk
- Pascal Chevereau, NVIDIA
- Dan Eddie, Simplyhealth
- Scott Hudson, OpenTable
- Jo Lai, Hopper
- Juan Ocharan, Pet Paradise
- Sam Richardson, Twilio
- Lauren Sullivan, Howard Brown Health
To learn more about PolyAI VOX 2024 and register to attend, visit www.poly.ai/vox-2024/.
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