NICE announced the 2024 International CX Excellence Award winners. The winning organizations were recognized at NICE’s recent Interactions International event in London. They were selected for their commitment to CX innovation to deliver effortless, personalized experiences that delight consumers and empower employees. Winners are leading examples of the significant results organizations deliver by leveraging Enlighten’s purpose-built AI for CX and CXone’s interaction-centric platform.
The CX Excellence Award winners demonstrated remarkable results in one of 5 categories:
AI Trailblazer – Showcasing AI’s transformative potential, this award recognizes an organization creating real AI business value for their business, consumers and employees by leveraging Enlighten’s purpose-built AI for CX. The winner is Harrods UK.
Digital Innovation – Recognizing the power of digital transformation, this award recognizes an organization leveraging the latest digital and AI technology to treat its customers with the utmost level of personalized care. The winner is the Alzheimer’s Society.
Outstanding Cloud Realization – Celebrating the effective consolidation of CX operations onto CXone, this award recognizes organizations leveraging CXone’s interaction-centric platform to improve efficiency and unify experiences across channels. The winners are Maxicare Philippines and ScS.
Outstanding Customer Experience – Applauding the use of the latest digital and AI solutions to deliver efficient, personalized, unattended and attended interactions tailored to customer preferences, this award recognizes organizations going above and beyond to deliver exceptional customer experiences. The winners are Nespresso and BT.
Outstanding Employee Engagement – Recognizing commitment to empowering employees, this award goes to an organization leveraging Enlighten’s purpose-built AI for CX to augment employee work to enable employees to work smarter and faster but not harder. The winner is Carnival UK.
Darren Rushworth, President, NICE International, said, “Each one of this year’s winners represents an inspiring success story of what happens when an organization dedicates itself to transforming customer and employee experiences. These organizations are leading international markets with next-gen CX. What these winners have achieved motivates us at NICE to continue to innovate and deliver cutting-edge solutions.”
For more such updates, follow us on Google News Martech News