NICE (Nasdaq: NICE) today announced the winners of its International CX Excellence Awards for 2023. The winning organizations were recognized for responding to the new complex needs of the AI era and delivering outstanding results for the business, customers and agents alike. The seven award winners across six categories were honored at Interactions International 2023, the industry’s premier CX event, highlighting the power of NICE’s innovative solutions including Enlighten, the trusted AI for business, and CXone, the leading cloud-native CCaaS platform, helping brands to deliver next-level experiences. These winners rose above their peers to deliver truly differentiated, next-level digital CX.
The International CX Excellence Award winners demonstrated remarkable results. Here are the winners:
Digital/AI Innovation – Honoring AI adoption for business to respond to the unique needs of the brand, employee and consumer. The winner is Chubb Asia Pacific.
Change Agents – Acknowledging the remarkably rapid adoption and implementation of digital CX best practices to deliver exceptional CX in healthcare. The winner is DHU Healthcare.
Outstanding Cloud Implementation – Celebrating the flawless deployment of CXone’s cloud-native CX platform for scalable, digital CX. The winners are Hastings Direct and GXS Bank.
Outstanding Customer Experience – Recognizing the steps taken to deliver personalized and proactive CX and grow a loyal customer base. The winner is Language Loop.
Outstanding Employee Engagement – Applauding the use of digital and AI capabilities to empower and coach employees to deliver exceptional CX. The winner is EE.
Trailblazer of the Year – Showcases an unwavering focus on innovation to deliver exceptional interactions at scale. The winner is HGS.
Darren Rushworth, President, NICE International, said, “AI has changed the CX landscape and, as a result, delivering exceptional experiences has grown in importance more than ever. The International CX Excellence Awards winners have demonstrated how to harness our technology to deliver superior experiences while demonstrating tangible results for the business, consumers and agents. We commend this year’s winners for responding to new digital and AI demands, delivering outstanding CX success in their respective industries.”
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