NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and employee experiences, CXone Mpower SmartSpeak provides real-time language interpretation for customer service and sales interactions, empowering organizations to expand their international reach without the need for supplemental multilingual support.
CXone Mpower SmartSpeak, powered by OneMeta, leverages advanced consecutive interpretation technology, ensuring precision and clarity through accurate and immediate translation. Customers can initiate an interaction in their preferred language while CXone Mpower SmartSpeak instantly translates into an agent’s target language and vice versa in real time. The conversation flows naturally, making communication seamless and efficient. This removes the need for costly third-party language support, streamlining operations while significantly enhancing communication efficiency across international customer bases. Available in nearly 100 languages and dialects, CXone Mpower SmartSpeak enables businesses to cater to customers worldwide with unmatched accuracy and convenience.
“Together, we are redefining global communication, delivering clarity and efficiency in every interaction,” said Saul Leal, CEO of OneMeta. “By integrating our advanced AI-powered translation technology with NICE’s leading contact center technology, we empower businesses to overcome language barriers and elevate the customer experience. This union sets the stage for a world where businesses communicate effortlessly and thrive globally, regardless of language. The partnership with NICE marks a key milestone in our mission to create a more understanding world.”
Barry Cooper, President, CX Division, NICE, said, “We provide businesses with all the tools they need to succeed in an increasingly interconnected global market. This solution revolutionizes the way businesses sell to and support their global customers. By offering multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience—freeing businesses from the limitations of language barriers.”
For more such updates, follow us on Google News Martech News