ModSquad, the global leader in outsourced CX services, is a Gold Globee® Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards. These prestigious awards recognize achievements in customer support and other business initiatives. ModSquad was awarded “Outstanding Solution for Customer Service” for its work with healthcare tech platform Kalderos. The Globee Awards are an international industry and peer competition honoring achievements in disciplines of individuals, teams, departments, organizations, products, and services.
Every day, ModSquad’s experienced professionals (called “Mods”) engage and support consumers globally. The Mods provide omnichannel support for Kalderos’ clients across two different applications. Mods onboard new users and coach customers through the process, answering questions and directing customers to resources available to them through Kalderos. ModSquad’s support solution has brought about a rapid improvement in CSAT scores, impressive QA and handle time metrics, and was integral to the launch of an outbound client contact program that has brought in even more business.
“To receive a Gold Award from the Globee organization for the fourth year in a row is an honor,” said Amy Pritchard, CEO and Founder of ModSquad. “It recognizes the innovative remote CX model we’ve pioneered since 2007 and our Mods’ unique ability to connect with our clients’ customers and communities.”
More than 50 judges from around the world representing a wide spectrum of industry experts participated in the judging process and their average scores determined the 2022 award winners.
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