As data privacy laws continue to change, retailers need to stay agile and adapt to evolving regulations. The 2024 Digital Consumer Insights Survey issued by Carter in partnership with Ipsos looked at how consumers interact with online platforms and their perceptions of data privacy. The data found that over half (53%) of online shoppers are familiar with what they are agreeing to when they accept cookies. The survey findings showcase a significant rise in consumer awareness when accepting cookies online; marking a positive shift toward online data education and personalized shopping experiences.
Highlights:
- 66% of online shoppers say they typically accept cookies, with those ages 18-34 being most likely to accept them (79%)
- One quarter (24%) of respondents are influenced by personalized advertisements when shopping online, including 34% of those online shoppers being ages 18-34, and 33% being weekly online shoppers
- Primary reasons for accepting cookies include: access to full online features (53%), enhanced user experience (43%), remembering login information (34%), and personalized content (27%)
- 58% of respondents are familiar with what data is being collected by companies online through cookies, with weekly online shoppers being more knowledgeable at 66%. However, only 15% of people are very familiar with the data companies are collecting
“We are reassured by these survey results, which highlight both a growing awareness among consumers and the importance of transparent cookie policies,” said Shobhit Khandelwal, founder and CEO of Carter. “At Carter, we are committed to providing technology that not only enhances business performance but also respects and safeguards user data. Our platform is designed to support retailers in leveraging this heightened consumer awareness and education, while ensuring the highest level of data security.”
Consumers Are Educated on Cookies
The survey reveals that online shoppers are becoming increasingly knowledgeable about cookie tracking and its implications. Overall, 58% of respondents are familiar with what data companies are collecting through cookies. This awareness is even more pronounced among frequent online shoppers, with 66% of those who shop online weekly indicating they are familiar with the data collection practices. While only 15% of respondents claim to be very familiar with the specifics of the data being collected, younger consumers aged 18-34 show a higher level of understanding, with 21% indicating they know what data is being tracked.
Young Consumers Drive Online Shopping
Young consumers are quickly reshaping the retail landscape as they spearhead the online shopping boom, with over half (51%) of those aged 18-34 shopping online at least once a week, significantly higher than the overall average of 44%. This age group not only shops more frequently but is also more likely to engage with digital features that enhance their shopping experience. For example, 79% of consumers aged 18-34 regularly accept cookies, compared to 66% of all online shoppers, indicating their greater willingness to embrace online tools that provide convenience and personalization. Additionally, those aged 18-34 are more receptive to targeted advertisements, with 7% making purchases based on personalized ads, compared to only 4% across all age groups.
Why Online Shoppers Accept Cookies
The data shows that online shoppers often accept cookies for enhanced user experiences, with 53% accepting them to access full website features, such as session management, tracking, and personalization. Additionally, 43% of respondents accept cookies specifically to remember their login information, and 27% do so for personalized content.
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