LiveVox (Nasdaq: LVOX), a proven cloud CCaaS platform built to transform contact center performance, has been awarded Exemplary status in Ventana Research’s 2023 Buyers Guide for Contact Center Suites. LiveVox was also named a Value Index Leader by Ventana Research for the platform’s Total Cost of Ownership (TCO) and Return on Investment (ROI). Ventana’s 2023 Buyers Guides are quantified, research-based reports evaluating technology providers and their products. Ventana Research assessed 22 vendors’ products utilizing their methodology – the value index – across seven key categories. Vendors awarded the Exemplary designation performed the best in meeting the overall Product and Customer Experience requirements.
LiveVox was awarded its leadership status because of its exceptional ratings in TCO and ROI, and its focus on creating strategic value for customers. With the rapid pace of change in technology and ever-changing consumer expectations, organizations are looking for a contact center partner such as LiveVox that can seamlessly integrate into their technology ecosystem at a competitive price point. LiveVox’s platform combines Omnichannel, AI, Customer Relationship Management (CRM), and Workforce Engagement Management (WEM) – and leverages a unified data model to simplify implementation and lower ongoing maintenance costs.
“Being recognized by Ventana as an Exemplary CCaaS provider is another testament to LiveVox’s ability to drive significant improvements in customer success and agent productivity with a highly-competitive TCO,” said John DiLullo, CEO, LiveVox. “Leveraging our AI-powered open architecture to create exceptional experiences for customers is the driving force behind LiveVox’s continued growth and success.”
“Contact center providers, like LiveVox, are vital when it comes to innovations that drive brand loyalty throughout the customer journey,” said Keith Dawson, VP and Research Director, Ventana Research. “Our Ventana Research Contact Center Suites Buyers Guide found that LiveVox is an Exemplary vendor and one of the highest performing CCaaS providers on the market. LiveVox’s singular focus on selectively applying innovation to create strategic business value for prospects and customers is a necessary perspective in the market and a good reminder for us all.”
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