GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX) tools on the market. Connect CX combines the best of the GoTo Connect suite of customer communications tools, award-winning phone system, and cutting-edge AI enhancements to help businesses implement and manage world-class customer communications and engagement. The solution brings all the capabilities a business needs to deliver exceptional customer experience, saving money and time with an all-in-one tool at the industry’s most competitive price point. Connect CX is designed for small and mid-sized businesses as well as companies of all sizes with distributed offices, stores, or franchises.
For businesses today, the customer experience is both an opportunity and a challenge. Great customer experiences lead to revenue growth and increased customer loyalty. However, businesses are often faced with costly, rigid, and fragmented communication systems that leave them ill-equipped to meet rising customer expectations. GoTo developed Connect CX to address this gap in the market, offering businesses an impressive and complete customer experience.
“Businesses today are inundated with fragmented and costly capabilities and tools, often not knowing where to begin when it comes to optimizing their customer experience,” says Olga Lagunova, Chief Product and Technology Officer, GoTo. “With GoTo Connect CX, we’ve taken the best of our communications tools, including our latest AI capabilities, and combined them for an unmatched value, opening the door for growing businesses to access this technology.”
GoTo Connect CX combines the best capabilities within the GoTo Connect portfolio for an industry-first offering, including:
- Multichannel communications: Engage with customers on their favorite platforms, including WhatsApp, SMS, web chat, Facebook, and Instagram, and schedule personalized SMS outbound campaigns with AI Messaging Assistant.
- Powerful AI capabilities: Streamline admin tasks and effortlessly find answers to queries with GoPilot, a new virtual assistant built to support admins. Unlock actionable reporting insights from every customer’s entire interaction journey, enabling data-driven business decisions and a better customer understanding with AI Call Summaries and AI Call Transcriptions.
- Shared inbox: Centralize all two-way customer communications in one easy-to-use, shared inbox.
- Business phone, meetings, and messaging: Elevate customer experiences with an award-winning, cloud-based business phone system packed with hundreds of powerful features, including an Attendant Console, 99.999% uptime, and an easy-to-manage unified admin system.
- Advanced Integrations: Boost productivity, simplify workflows, and know customers better with cohesive integrations, including Microsoft Dynamics, Salesforce, Zoho, HubSpot, ServiceNow, Zendesk, and more.
“GoTo Connect covers everything my business needs: voice and text communication with customers and internal team chats, all within a single platform,” says Jeff Hanlon, President, MaidPro. “All of our communication with customers and employees is now in one place. With some fantastic guidance from the implementation team, we were able to implement the full solution in just a couple of weeks. GoTo Connect is by far the most efficient and cost-effective solution.”
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