Genesys®, a global cloud leader in experience orchestration, today announced keynote speakers for Xperience 2023, the customer experience event of the year, to be held June 19–21 at the Gaylord Rockies Resort and Convention Center in Denver. Sir Richard Branson, Founder of Virgin Group, will join Genesys CEO and Chairman Tony Bates to discuss how his vision for a people-centric approach redefined modern travel by using the power of empathy to ignite customer and employee loyalty.
Companies are facing a loyalty crisis. Nearly one-third of consumers abandoned a brand last year due to poor service; and only 13% of businesses are equipped with the tools and technology necessary to deliver the experiences people want today. Genesys Xperience 2023 will inspire attendees with A Bold New Way to strengthen customer and employee relationships by scaling empathy and personalization through Experience Orchestration.
The three-day event will feature some of today’s most forward-thinking organizations, including Virgin Atlantic, ATB Financial, Coca-Cola Bottlers’ Sales & Services Company, GM Financial, GSG, Lighthouse Works, The National Domestic Violence Hotline, OVO Energy, Rabobank, TechStyleOS, and more. Innovative leaders will share how they’re setting a new standard in customer and employee experience by using the cloud, digital and artificial intelligence (AI) technologies to turn impersonal transactions into long-lasting personal connections that drive business performance.
At this year’s event, leaders from organizations of all sizes and sectors — from C-level executives to customer experience experts and IT professionals — will come together with top industry analysts and influencers, the Genesys partner ecosystem, and Genesys Cloud CX™ platform innovators. Attendees can network, attend breakout sessions and see live demos.
They’ll also have opportunities to share insights about navigating digital transformation and using the latest customer and employee experience technologies, including generative AI, automation, bots, journey management and workforce engagement management.
Xperience 2023 attendees will leave equipped with the knowledge and tools to meet the rising expectations of consumers while managing business performance in a complex market.
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