Gefen (ASX: GFN) is now making its video chat widely available to all the agents using its platform. The feature enables agents to invite and have secure video conversations with customers without being required to sync and agree on the platform in advance.
The capability also enables agents to have secure video conversations with visitors on their website and landing pages – visitors that are not yet recognized and registered as customers.
All video conversations are saved and referred to from the Gefen CRM – to allow agents to refer to them in future interactions and to automatically act upon in marketing activities generated by the AI engine.
The secure video capabilities are now available to all agents on the platform.
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