Frost & Sullivan, a pioneer in growth strategy consulting and research, together with the Society of Consumer Affairs Professionals (SOCAP), the leading association for customer care professionals, are excited to announce their new strategic partnership, beginning May 15. This collaboration unites two powerhouses with a shared vision to significantly enhance the value of content, networking opportunities, and professional growth for their members and participants.
The partnership promises to integrate the unique thought leadership and resources of both organizations, providing an expansive platform for research, participation in more events, and a vastly enhanced network of professional connections. Members can expect broader access to innovative solutions and best practices in customer experience (CX), leveraging the combined strengths of Frost & Sullivan’s analytical depth and SOCAP’s extensive community engagement.
“This partnership is a strategic synergy of knowledge and networks,” said Gary Robbins, Senior Partner, Frost & Sullivan. “It is designed to empower professionals at all levels of customer engagement and support, enhancing their capabilities to drive growth and transformation in their organizations.”
Suzanne Durkin, SOCAP Executive Director, said, “Joining forces with Frost & Sullivan opens new opportunities for our members to advance in the customer care field. We are excited to bring together the best in industry knowledge and community-driven insights to foster an unparalleled exchange of expertise.”