Enterprise Connect 2025 Empowered IT for Future Communications

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), brought IT decision-makers together to improve business communications and CX. With the theme “Charting Your Course,” Enterprise Connect 2025 was committed to empowering IT decision-makers with the strategies, tools and information they need to lead technology migration and digital transformation in an AI-powered world. Over three days of an expo and four days of the conference program, March 17-20, the event offered expert-led educational sessions, along with extensive peer networking and an exhibit floor featuring all the major industry players.

Attendees experienced a robust lineup of keynotes and more than 50 conference sessions spanning six tracks including: Strategy & Management; AI & Automation; Security & Compliance; AV/Video; Collaboration Platforms/UC; and CX/Contact Center.

“For 35 years, Enterprise Connect has united communications and CX leaders to offer actionable insights, cutting-edge tools and invaluable networking opportunities with industry thought leaders,” said Eric Krapf, General Manager, Enterprise Connect. “Now more than ever, IT leaders need a complete view of both the challenges and opportunities shaping the future. Enterprise Connect provides attendees with the tools they need to drive strategic impact in their enterprises.”

Enterprise Connect event highlights:

Keynotes
The event keynoters included: Mike Massimino, Former NASA Astronaut, NY Times Bestselling Author and Columbia University Professor; Ilya Bukshteyn, Microsoft; Smita Hashim, Zoom; Pasquale DeMaio, AWS; Snorre Kjesbu, Cisco; Kira Makagon, RingCentral; and Duncan Lennox, Google Cloud. The keynote stage also played host to conversations with top executives from Cigna, Fannie Mae, Principal, The Hartford, and the City of Phoenix.

Strategic Impact Summits
New to Enterprise Connect were Strategic Impact Summits. The interactive sessions focused on different areas of strategic importance to enterprise technology leaders. The Summit topics included: Customer Engagement; AV & Video for True Collaboration; and Case Studies in Communications Strategy.

End User Sessions
The program featured over 15 sessions led by enterprise end user speakers at major enterprises on topics ranging from AI to AV to CX, for attendees to gain insight from real-world experiences. Speakers included representatives from AAA Northeast, AdventHealth, Cigna, City of Phoenix, Fannie Mae, Florida State University, KPMG, MITRE, University of Michigan, Westfield Insurance, and Williams Companies.

Expo Hall
Enterprise Connect’s Expo Hall featured the industry’s leading solution providers showcasing their latest innovations to attendees: Titanium Sponsors: RingCentral, Webex by Cisco and ZOOM; Diamond Sponsors: Amazon Web Services, Dialpad and TrustedAdvisor.net, powered by AVANT; Platinum sponsors: Bandwidth, Five9, Fusion Connect, Genesys, Google, Infobip, Microsoft, Miratech, Nextiva, NICE, Twilio, Verizon Business and Vonage; Gold sponsors: AudioCodes, CallMiner, DIDWW, LivePerson, Shokz, Shure, Spectrum Business and Talkdesk; Silver Sponsors: Algo Communication Products Ltd, Alvaria, ASAPP, ASC Americas Inc, Aver Information Inc., Biamp, Bland AI, Content Guru Inc, Cyara, Deepgram, DeepL, Diabolocom, DialedIn, Here™ (Formerly OpenFin), Intrado, LeapXpert, Lightyear, Luware, Omilia, Oracle, QuestBlue, Ribbon, Rocware Corporation, SecureLogix, Somos, Inc., Theta Lake, Inc., Unimax, Verint and ViewSonic Corporation; Exhibitors: 1uc, 8×8, 911 Secure, Aduna Global, Afiniti, Inc, Ahoi, Anywhere 365, ASA Solutions, AT&T Business, AVOXI, BICS, Brandlive, Bright Pattern, Broadband Dynamics, Broadnet Technologies, LLC, Bucher + Suter, Calabrio, Caller ID Reputation, Cloud Communications Alliance, CommunityWFM, ComputerTalk, CPaaSAA Innovation Village, Crowdbotics, CZUR, Eleveo, Endava, Enghouse Interactive, Epson America, ExpertFlow, FaxSIPit Services Inc., Flexcom Labs, GoTo, Hammer, HETMA, HP Poly, IAUG, Imagicle, Intlx Solutions, Intratem, IR, Jabra, Kaltura, Inc, Klearcom, Landis Technologies, LINQ Services, MiaRec, Inc., Microcall, Microsoft Teams Users Group, Mitel, Mutare, Neat, Nectar Services Corp., NobelBiz, Number Sentry, Numeracle, NUSO, Obkio, Octovia, Oracle, Parloa, PCI Pal, PingPlotter for Contact Centers, Pivotnow, Poly.AI, ReflexAI, Remote Work Solutions/Channel Vision, Resource Software International Ltd. (RSI), Rime Labs, SCB Global, SCTC, Sennheiser Electronic Corporation, Sensiple, SignalWire, Sinch, Solgari, Speechmatics, Tata Communications, TC&C, Telefonica, TeleMate, TransUnion, TTEC Digital, UJET, Inc., Vyopta, WhiteLabel Communications, Wildix, WX Technology Group and Xima Software.

In addition, several keynoters made key announcements at the event, including Microsoft, Zoom, Cisco, and AWS.

Best of Enterprise Connect Awards Program
The Best of Enterprise Connect awards program recognized excellence and innovation in the enterprise communications and customer experience industry. Winners included: