CX Circle NYC, an immersive event dedicated to all things Customer Experience (CX), is back in Manhattan on September 10 for its second-ever edition. Presented by Contentsquare, a global leader in Digital Experience Analytics, CX Circle brings together industry giants, digital strategists and visionary brands to delve deep into the art and science of delivering outstanding online experiences. The one-day event, for which registration is now open, will be co-presented with Hotjar and Heap, both part of the Contentsquare group.
“We are thrilled to bring CX Circle back to New York City alongside our Hotjar and Heap teams as we come together for what we’d say is no ordinary B2B event,” said John O’Melia, Chief Customer Officer, Contentsquare. “Beyond strategic networking, CX Circle NYC is both fun and educational. We blur the lines between work and play. It’s a great opportunity to talk CX with peers across industries while giving attendees a peek into the future of the industry and providing key learnings on how to level up their CX today,” continued O’Melia.
Leading voices, cutting-edge CX trends
Digital experience professionals will gather in person and virtually to hear from more than 25 thought leaders, journalists, and analysts, including:
- Tarun Dadoo, Senior Director, Digital Experience, Discover
- Edouard Madec, Director of eCommerce, Clarins
- Steve Wittman, Chief Digital Officer, Sonic Auto Group
- Kate Kaye, Director, World Privacy Forum
- Christy Taroni, Managing Director, Digital Platforms, FedEx
- Sarah Massey, Director of eCommerce, Rhone
- And more!
The agenda will encompass a wide range of topics, including:
- Data, insights and predictions on CX trends in 2024 and beyond
- The role of technology in creating environments for AI to thrive
- Intelligent CX: how to leverage AI, advanced analytics and automation to elevate the digital experiences
- Omnichannel success: how brands can adapt to the new cross-device customer journey
- Designing the perfect UX: how brands are leveraging user data to shape design strategies and customize the UX
- And more!
The event also offers a unique opportunity for attendees to network with peers and forward-thinking leaders spanning industries such as retail, finance, telco and more, engage in thought-provoking discussions, and gain practical knowledge to improve their digital resilience in the experience era. Past CX Circle NYC luminaries include the CEO and Founder of Rebecca Minkoff, the CDO at BlackRock, the CMO at Rack Room Shoes, the CTO at Capital Brands, the SVP of Digital Marketing at Verizon and the VP of DX at Norwegian Cruise Line.
CX Circle World Tour 2024
Touching down in 11 cities worldwide in 2024, the CX Circle Tour will kick off in Melbourne later this month before traveling to Tokyo and London this summer. The world tour will resume in the fall with CX Circle NYC before making a few final stops, concluding in Paris in November.
Contentsquare’s CX Circle events are designed for digital professionals in Marketing, eCommerce, UX, Design, Product, Analytics, Operations, and more. CX Circle NYC sponsors include Dynamic Yield by Mastercard, Optimizely, UserTesting, Braze, BazaarVoice, and more.
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