Circuitry.ai, the leader in AI-powered decision intelligence solutions, announced the 24.2 product release with a focus on Service AIdvisor, an innovative conversational AI solution designed for manufacturers and their service network to improve productivity, product uptime, and service experience
Empowering Service Teams with Instant Expertise
Service AIdvisor empowers service professionals with instant access to accurate answers, guided diagnostics, and parts recommendations. The Service AIdvisor is trained on comprehensive service knowledge and service transactions from multiple sources to provide precise answers to any service questions. Built on Circuitry.ai’s decision intelligence platform, Service AIdvisor leverages cutting-edge generative AI and retrieval augmented generation models, unique product ontology, and product knowledge graphs to improve response accuracy and guide complex service tasks.
Drive Better Service Outcomes for All Stakeholders
“Service AIdvisor helps manufacturers to improve first-time fix rates, resolution times, and product uptime while increasing productivity and efficiency,” said Ashok Kartham, Founder and CEO of Circuitry.ai. “Decisions powered by AI enhance service outcomes and value for all stakeholders.”
Service AIdvisor enables more effective customer self-service, higher first-contact resolution by contact center agents, efficient diagnosis and repairs by dealers, and increased first-time fix rates by service technicians.
“As manufacturers continue on their digital transformation journey, technologies like GenAI that augment the workforce will be a key investment area for leaders. When it comes to GenAI, task automation is a top use case in manufacturing, with a focus on quality & employee productivity as the top two drivers of AI investments,” said Sarah Lee, Research Director for IDC Manufacturing Insights. “The focus on automation of tasks and processes will be an enduring part of business growth, contributing to overall efficiency, productivity and customer service satisfaction scores.”
Trusted AI Assistance at Any Point of Service
Circuitry.ai also announced PAL, a powerful and versatile conversational AI assistant that connects with various Product and Service Advisors. PAL can be deployed as a web application, browser extension, or mobile app. PAL allows dealers, service contractors, and fleet customers of multi-brand equipment to securely access Advisors from different manufacturers and suppliers.
Service AIdvisor augments existing field service management, CRM, and knowledge management systems to provide AI assistance in all service scenarios. Service AIdvisor’s API is available using the OpenAPI standard and enables seamless integration with other enterprise applications using industry-leading workflow automation platforms.
Discover the Future of Service Delivery with Service AIdvisor
Learn more about how Service AIdvisor can transform your service operations at https://circuitry.ai/service-ai-advisor and register to attend our live demo session on August 1st: https://info.circuitry.ai/service-aidvisor-live-demo-event
Circuitry.ai is proud to sponsor and showcase Service AIdvisor at the Field Service East 2024 conference in Orlando, FL, from August 13 – 15, 2024. Our CEO, Ashok Kartham, will join a panel discussion with industry leaders on service workforce optimization, and our solutions consultant will lead a field service technology roundtable. Connect with us for a live demo and start a free trial at https://info.circuitry.ai/lets-connect-at-field-services-east-2024.
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