ChurnZero, the platform and partner for customer success, has announced CSM Appreciation Week 2024. Taking place May 6 to May 10, 2024, the third annual celebration of customer success managers (CSMs) introduces new ways to acknowledge CSMs’ dedication, valuable resources to build new skills, and opportunities to win swag.
“CSMs everywhere have gone above and beyond for their customers, and their companies, in the last 12 months,” says You Mon Tsang, CEO and co-founder, ChurnZero. “They are meeting higher expectations, often with fewer resources. They’re coaching more customers, mastering new technology, and continuing to deliver recurring revenue. We wish every CSM a happy CSM Appreciation Week, and the recognition they deserve.”
What’s on the agenda for CSM Appreciation Week 2024?
- New ways to appreciate: The CSM Appreciation Week Kudoboard is a public platform for acknowledging CSMs and their work. Everyone in the SaaS industry is invited to create multimedia messages for their colleagues and contacts. Each day, authors of the best five posts will win a CSM Appreciation Week t-shirt for their support.
- New resources for CSMs: On Tuesday, May 7 and Thursday, May 9, CSMs can tune into two mini-webinars led by CS coach Ryan Johansen. These impactful, 20-minute sessions provide tips on how to run a book of business more effectively, and how to build the resilience to bounce back from common setbacks.
- New research and advocacy: ChurnZero and SuccessCOACHING will reveal new research on how CSMs are faring in 2024’s efficiency-focused SaaS economy. The report will provide insight into CSM job satisfaction, causes of happiness and stress, ability to meet goals, and skills and training needs, with advice to help managers improve team outcomes, effectiveness, and morale.
For more such updates, follow us on Google News Martech News