Customer Contact Week (CCW), the leading event series committed to catering to professionals within the customer service industry, announced its final CCW event of 2023, taking place at The Grand Hyatt from October 11-13, 2023, in Nashville, Tennessee. CCW is powered by CCW Digital, a division of Customer Management Practice (CMP).
CCW will celebrate its final event of the year, celebrating 25 years of empowering customer contact executives to explore innovative practices, uncover emerging technologies, and evolve customer service experiences. This fall, CCW will continue its tradition of offering customer transformation through workshops, engaging think tanks, and stimulating keynotes from top minds in the industry.
“Following the tremendous outcomes of our headline CCW event in Las Vegas, we’re thrilled to culminate our silver jubilee year in Tennessee’s Music City,” said Mario Matulich, President and Managing Director at Customer Management Practice. “What began as a humble initiative 25 years ago, CCW’s events have revolutionized business-consumer interaction, and today we’re extremely proud of the great strides we have made in shaping the narrative of the customer experience. We are committed to guiding brands, companies, and organizations through the ever-evolving challenges to stay on top of the best customer-centric approaches in the industry.”
CCW Nashville will welcome a set of esteemed names in the customer service industry, including Bruce Tulgan, Founder and CEO of Rainmakerthinking, Inc, who will lead a keynote on Mastering Contact Center Management in the Digital Age. Additional event activities include breakout sessions, networking receptions, workshops, and the acclaimed CCWomen Summit, the industry’s most influential community led by female executives, dedicated to empowering women and allies.
Additionally, introduced at CCW San Antonio earlier this year, customer contact leaders will be able to take advantage of CMP Certified, an opportunity to receive authentic certification in the customer contact competencies that drive employee engagement, customer satisfaction, and high performance in today’s operating environment.
To register for CCW Nashville, visit: https://www.customercontactweekfall.com/.
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