Customer Contact Week (CCW), the largest and most influential customer contact event series hosted by Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, announced today the CCW Executive Exchange, taking place at The Grand Hyatt in Denver, Colorado, from August 9-11, 2023. Founded by the creators of CCW, CCW Executive Exchange is an exclusive, invitation-only event built for today’s senior customer experience (CX) and customer contact leaders as they aim to benchmark, connect, and identify solutions within the industry.
“The CCW Executive Exchange is a testament to our team’s efforts in continuously building opportunities that focus on customer centricity and help businesses deliver remarkable experiences that surpass customer expectations,” said Mario Matulich, President and Managing Director at Customer Management Practice. “As we all continue to navigate the dawn of a new era in customer service, through events like these, business leaders can challenge their perspectives on the industry and bring fresh concepts and innovative strategies to the table as consumer confidence continues to teeter.”
C-Suite CX and customer contact leaders will benefit from the event’s intimate format, igniting meaningful conversations to shape the future of customer service through exclusive networking, strategic event sessions, and one-on-one business meetings. Thought-provoking keynote speakers include C-Suite executives from Fortune 500 companies, including Hilton, LinkedIn, Visa, and Citizen’s Bank, to name a few. The CCW Executive Exchange will also welcome a range of prominent sponsors, including Five9, NICE, and Sprinklr, among others.
The upcoming CCW Executive Exchange follows the success of the company’s flagship CCW event, which was held recently this past June in Las Vegas, Nevada. CCW’s next event will occur at The Grand Hyatt in Nashville, Tennessee, from October 11-13, 2023.
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