Broadvoice | GoContact, a leading global customer experience technology provider, announced it was the recipient of the Silver Stevie Award for Best Customer Satisfaction Strategy. Judges called the Broadvoice Success Program “impressive” and “impactful,” noting its “fast, friendly and effective” service and “strong commitment to customer satisfaction.”
“For midmarket businesses, adding AI into their daily operations can seem overwhelming, but it doesn’t have to be,” said George Mitsopoulos, Chief Operating Officer at Broadvoice. “With the Broadvoice Success Program, companies of all sizes can now use the power of AI, workforce management and advanced analytics to enhance CX and stay ahead of the competition.”
This is the fifth consecutive year the Broadvoice Success Program has been honored by the Stevie Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations, from all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition.
The Broadvoice Success Program ensures customers get the attention they need in the critical first months of onboarding. Every customer, regardless of size, is assigned an orientation specialist to ease the learning curve, ensure the system is correctly set up and help them understand and embrace the platform’s full functionality. Since the program launched in 2021, Broadvoice has earned an industry-leading CSAT score of 93% and recorded a 17% reduction in customer support calls and an 11% decrease in technical calls. Customer Orientation and Customer Success scores are 100%.
“Clearly, Broadvoice is doing everything right,” said one judge. Another noted that the Broadvoice Success Program stood out from the competition due to its “proactive, customer-centric approach that ensures clients are supported at every stage of the onboarding process and beyond.”
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