Braze reports Fiscal Year and Fourth Quarter 2024 Results

Braze the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced results for its fiscal year ended January 31, 2024.

“Fiscal 2024 marked another significant year for Braze, as we strengthened our position as the leading customer engagement platform and grew revenue by 33%, helping over 2,000 global brands foster growth, loyalty, and retention,” said Bill Magnuson, cofounder and CEO of Braze. “In 2023, we orchestrated the delivery of over 2.6 trillion outgoing actions, including message sends, webhook executions, and Canvas actions taken to transform data and manage audiences, demonstrating the performance, reliability, and scalability of the Braze Customer Engagement Platform. We remain committed to helping brands embrace the craft of customer engagement by harnessing the power of rich first-party data, advanced machine learning, and artificial intelligence to create brilliant, meaningful experiences at scale.”

Fiscal Fourth Quarter 2024 Financial Highlights

Revenue was $131.0 million compared to $98.7 million in the fourth quarter of the fiscal year ended January 31, 2023, up 33% year-over year, driven primarily by new customers, upsells, and renewals.
Subscription revenue in the quarter was $125.9 million compared to $94.8 million in the fourth quarter of the fiscal year ended January 31, 2023, and professional services and other revenue was $5.1 million compared to $3.9 million in the fourth quarter of the fiscal year ended January 31, 2023.
Remaining performance obligations as of January 31, 2024 was $639.2 million, of which $409.1 million is current, which we define as less than one year.
GAAP gross margin was 67.2% compared to 66.1% in the fourth quarter of the fiscal year ended January 31, 2023.
Non-GAAP gross margin was 67.9% compared to 67.0% in the fourth quarter of the fiscal year ended January 31, 2023.
Dollar-based net retention for all customers for the trailing 12 months ended January 31, 2024 and January 31, 2023 was 117% and 124%, respectively; dollar-based net retention for customers with annual recurring revenue (ARR) of $500,000 or more was 120% compared to 126% for the fiscal year ended January 31, 2023.
Total customers increased to 2,044 as of January 31, 2024 from 1,770 as of January 31, 2023; 202 of our customers had ARR of $500,000 or more as of January 31, 2024, compared to 156 customers as of January 31, 2023.
GAAP operating loss was $32.3 million compared to an operating loss of $36.5 million in the fourth quarter of the fiscal year ended January 31, 2023. Contributors to the operating loss in the quarter included $24.2 million of stock-based compensation expense.
Non-GAAP operating loss was $7.5 million compared to a loss of $16.7 million in the fourth quarter of the fiscal year ended January 31, 2023.
GAAP net loss per basic and diluted share attributable to Braze common stockholders was $0.29 compared to $0.35 in the fourth quarter of the fiscal year ended January 31, 2023.
Non-GAAP net loss per basic and diluted share attributable to Braze common stockholders was $0.04 compared to $0.14 in the fourth quarter of the fiscal year ended January 31, 2023.
Free cash flow was $(3.5) million compared to $(1.9) million in the fourth quarter of the fiscal year ended January 31, 2023.
Total cash and cash equivalents, restricted cash, and marketable securities was $480.0 million as of January 31, 2024 compared to $482.7 million as the fiscal year ended January 31, 2023.