AudioCodes, a leading vendor of advanced communications software, products, and productivity solutions for the digital workplace and customer experience, announced that Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, the new, solution available for integrating Teams Phone with CCaaS applications.
Voca CIC is an AI-first Teams-certified omnichannel contact center built in Azure. With the introduction of Teams Phone extensibility, Voca CIC benefits from Microsoft’s newest solution for a more seamless integration with Teams Phone, ensuring standardized provisioning, streamlined customer onboarding, and reliable integration between customers, contact center agents and company-wide Teams users.
Driving the Next Evolution of Teams Contact Centers
Teams Phone extensibility enhances the reliability and efficiency of Voca CIC’s integration with Teams Phone by standardizing a fully Azure-native approach. This brings several key advantages:
- More seamless Integration – Direct integration with Teams Phone’s core communication infrastructure, reducing complexity and eliminating potential integration challenges associated with previous methods.
- Simplified Provisioning & Management – IT administrators benefit from faster setup and a more intuitive onboarding process, allowing enterprises to scale operations effortlessly.
- Azure and AI Services – Voca CIC continues to deliver Azure and AI services, including intelligent routing, real-time call insights, and advanced analytics as built-in features, now provided under standardized Microsoft practices.
- Enterprise-Grade Reliability – With Microsoft’s support for Teams Phone extensibility, Voca CIC customers gain access to higher standards of stability, ensuring 99.999% uptime tied to Teams Phone.
A New Chapter in the AudioCodes-Microsoft Relationship
For over a decade, AudioCodes has been a long-term Microsoft partner, supporting enterprise voice solutions from Microsoft OCS to Lync, Skype for Business, and now Teams. With millions of Teams Phone-enabled users connected via AudioCodes solutions, the company is at the forefront of innovation in enterprise voice communications.
Voca CIC, the AudioCodes omnichannel CCaaS solution for Teams, is based on Azure Communication Services to bring a truly Azure-native solution to the market. Building on this momentum, Voca CIC sees Teams Phone extensibility as a transformational step in unifying the next generation of contact center solutions with Teams communications.
“We’re immensely excited and proud to continue leading the Microsoft Teams CCaaS area with Voca CIC’s newly announced support for Teams Phone extensibility,” said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. “Technology buyers are looking for future-ready, modern, yet stable and reliable solutions, especially when it comes to customer experience.”
“Teams Phone extensibility gives us a trusted, standardized Microsoft platform that brings together Teams Phone with the newest AI and Intelligent Routing capabilities from Azure Communication Services, combining the best of both worlds to power up the next generation of Voca CIC in the market.”
“AudioCodes has been a long-term partner of ours in the enterprise voice ecosystem for many years, innovating with us in every evolution of our platform,” said Albert Kooiman, Senior Director, Microsoft Teams Partner Engineering and Customer Experiences. “Enabling CCaaS capabilities in Voca CIC on top of Teams Phone extensibility simplifies the deployment for customers and represents a major leap in how organizations can use Teams Phone for their customer engagement needs.”
Industry Recognition and Milestone Announcement at Enterprise Connect
The announcement of Teams Phone extensibility follows years of collaboration between AudioCodes and Microsoft, using Azure Communication Services to refine CCaaS integration with Teams Phone. This announcement was introduced at Enterprise Connect 2025, marking a major milestone in the evolution of Teams contact center solutions.
Voca CIC is part of Live Platform, featuring one of the most extensive Microsoft-certified portfolios of products and services in the industry. The solution is available as a 30-day free trial on the AudioCodes website, as a native app on the Teams Store or Azure Marketplace. Interested customers can build a conversational contact center flow in minutes, including AI and omnichannel capabilities, along with a free phone number from AudioCodes for immediate evaluation.
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