Brand Engagement Network (BEN), an emerging provider of personalized customer engagement AI, announced a new customer agreement with Carehub Inc., a white-glove, data-driven post-acute Chronic Care Management (CCM) service provider. Through the agreement, BEN’s human-like AI assistants will support CareHub’s nurse care managers by providing patient-specific information that enables nurses to focus and perform at the top of their professional care capabilities. Reducing the need for care managers to conduct background research on chronic disease and Medicare patients, will allow nurse care coordinators to instead focus on quality of care and empathetic patient interactions, improving patient outcomes and treatment.
Central to BEN’s solution are its healthcare AI assistants, who engage patients and care providers in real time to elevate the overall care experience. The integrated solutions from BEN and CareHub provide a comprehensive and scalable remote patient monitoring (RPM) program, delivering personalized health education, early risk indicator alerts, and care management recommendations. This ensures that every facet of patient care receives the attention it deserves, offering peace of mind to healthcare professionals, patients, and their families alike.
“BEN’s AI Assistant technology will help support CareHub’s care providers in delivering an even higher quality of care to their patients,” said Navneet Arora, President of Carehub. “Providers will be able to track and remove care gaps more efficiently so patients can maintain their needed treatments in a timely manner. This will lead to improved health outcomes, especially for chronic disease management. BEN will help us to scale and bolster our productivity and quality metrics.”
“BEN’s AI Assistants will enhance CareHub’s monitoring service by utilizing 24/7 AI-based human-like technology,” said Paul Chang, CEO of BEN. “Our objective is to provide safe, intelligent, and scalable AI solutions to enhance patient outcomes, address workforce issues, and provide the necessary support to the clinicians for optimal patient care.”
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