CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced they are partnering with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge solution, designed specifically for Microsoft Teams, revolutionizes the way organizations harness call data insights to enhance team performance, improve customer engagement, and maximize revenue.
Incorporating Analytics 365 Call Analytics into an organization’s communication strategy can significantly increase sales and drive customer satisfaction levels. By understanding call queues and unreturned or missed call metrics, users can highlight missed revenue opportunities and drive improvements in customer experience. This integrated Microsoft Teams application is purpose-built to help organizations of all sizes manage customer-facing teams and build lasting customer relationships. By monitoring call activity, staffing levels, and performance, organizations can use intuitive dashboard views and create wallboards to improve performance and meet customer expectations.
Key features of Analytics 365 Call Analytics include:
- Real-time Data Insights: Gain instant access to valuable analytics on communication activities.
- Performance Tracking: Monitor and measure performance metrics to improve staffing levels, productivity and operational efficiency.
- Customizable Wallboards: Generate tailored wallboards to monitor call queues and ensure service level targets are met to suit specific business needs and goals.
- In-Depth Reporting: Drill down to the detail and share findings to ensure comprehensive analysis of communications activity and ongoing improvements
- Predictive Analysis: Analyze and anticipate trends to make informed decisions
With Analytics 365 Call Analytics, organizations can unlock the full potential of their communication data, driving growth, innovation, and competitive advantage.
“We are excited to deliver Analytics 365 Call Analytics as part of our larger Microsoft Teams suite,” said William Rubio, CRO of CallTower. ” The analytics offered by Analytics 365 showcase our dedication to providing cutting-edge technology that empowers businesses to excel in today’s challenging business environment.”
Tony Martino, CEO of Tollring, adds “Tollring is delighted to partner with CallTower to deliver Analytics 365 globally through their channels. Coupling Operator Connect with analytics is a powerful combination, both adding value and differentiation to MSP propositions whilst significantly impacting customer experience across their customers.”
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