Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it has achieved Service Organization Control 2 Type 1 certification for its CCaaS and UCaaS platforms. SOC 2 is the industry’s leading independent audit of information security practices, policies, procedures and operations. The SOC 2 certification verifies that Broadvoice solutions have met the rigorous standards for security, availability, processing integrity, confidentiality and privacy identified by the Trust Services Criteria.
In addition to meeting SOC 2 certification requirements, Broadvoice solutions are also HIPAA-compliant, further solidifying Broadvoice’s position as a secure, CX-focused partner.
Developed by the American Institute of Certified Public Accountants, the SOC 2 audit examines an organization’s controls to protect and secure its systems and services. The robust requirements outlined in the organization’s Trust Services Criteria for Security ensure best practices for securing assets, including customer information, intellectual property, employee information and information entrusted by third parties.
“At Broadvoice, security has always been our top priority,” said CEO Jim Murphy. “With both our GoContact and b-hive products achieving SOC 2 certification, customers know they have a trusted and secure partner to support all their CX needs.”
Broadvoice delivers a range of communications capabilities rarely found together in enterprise cloud solutions. Broadvoice’s CCaaS platform, GoContact, is a breakthrough cloud-native contact center that combines advances in computing—the cloud, containers, microservices, AI and more—into an affordable and agile omnichannel solution. It delivers the personalized and optimized experiences customers expect by unifying interactions into a single solution and providing access to omnichannel data and analytics to maximize engagement and ROI.
The b-hive UCaaS platform combines advances in computing—PBX, unified communications, collaboration features, a virtual call center and integrations for Salesforce, Microsoft Teams, Zapier, Webhooks and Zoho (launching this year)—into an easy-to-use platform. The platform seamlessly connects teams, letting users collaborate, improve customer communication and satisfaction and make data-backed decisions with call analytics.
“The hybrid workforce is here to stay,” Murphy said. “Our customers need to know that their customer data is safe and secure across locations, time zones and devices.”
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