iQor, a global leader in managed services and customer engagement business process outsourcing (BPO) solutions, is pleased to announce that it has signed an agreement with Mill Point Capital (MPC), a private equity firm focused on North America investments in the industrial, business, and IT services sectors to acquire a majority stake in the company.
The partnership prioritizes iQor’s strong foundation of key customer relationships while leveraging technology and human expertise to enhance customer engagement across industries. The deal is expected to close in June 2024.
“The strength of Mill Point Capital offers an extraordinary opportunity to accelerate our growth and continue our leadership across a broad array of customer engagement solutions. This investment will support and grow our customer-centric AI capabilities and world-class team while continuing to prioritize operational excellence, allowing us to expand our reach into new industries and markets and ensure that, as a trusted partner, our clients continue to count on us as an integral part of their operations,” said iQor President and CEO Chris Crowley.
With 40,000 dedicated employees in 10 countries, iQor is at the forefront of providing advanced customer experience solutions enhanced by AI and intelligent technologies. The company’s extensive suite of services is tailored to meet the rising demands of brands worldwide to ensure superior service delivery. MPC’s investment in iQor will drive substantial value through operational improvements and strategic growth initiatives.
“Along with our Executive Partners John Meyer and John Harris, we could not be more enthusiastic about this new partnership,” said Richard Summers, Partner at Mill Point Capital. “iQor has a proven track record and innovative approach to business process outsourcing. With our Executive Partners’ operational expertise and strategic guidance, we are confident iQor will continue to lead and redefine the industry standards for customer service. We look forward to working with Chris and the rest of the iQor team to execute the key tenants of our Value Creation Plan.”
Both companies are excited for future growth and are committed to a seamless transition that prioritizes current operations and service levels. iQor will continue to operate under its established brand, with enhanced support and resources from MPC to drive innovation and industry-leading growth.
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