Aircall, the customer communication and intelligence platform, announced the appointments of Tom Chen, Chief Product Officer (CPO) and Alan Talanoa, Chief Technology Officer (CTO), who will grow and strengthen its small and medium-sized businesses (SMB) focused product.
Tom Chen, who most recently served as CPO at Humu, brings over a decade of experience in B2B software, reshaping workplaces with product innovations from the likes of Instacart, Lyft Business, and Amazon Web Services (AWS). As Aircall’s Chief Product Officer, he will spearhead the company’s product strategy, foster an innovative mindset across the company, and elevate the experience for our customers.
Alan Talanoa, who joins as Aircall’s Chief Technology Officer, previously holding the same role at Humu as well as engineering positions at Honor, Lyft, and AWS, has an abundance of leadership and expertise in the tech industry. Leading Aircall’s technology strategy, he will direct a high-performing team focused on delivering innovative products and solutions for SMBs.
With years of experience driving united technology and product strategies at other high-growth businesses, Chen and Talanoa are perfectly placed to lead Aircall at a time of significant expansion and innovation. Their appointment also contributes to expanding Aircall’s international footprint, particularly in the US, where Aircall has a strong customer base and ambitious plans for further growth.
Commenting on the appointments, Scott Chancellor, CEO at Aircall, said: “I am thrilled to have Tom and Alan join us at Aircall. Having worked with them previously, I am confident in their ability to deliver significant and immediate benefits to both our organization and our valued customers. Their expertise and vision will be instrumental as we pursue our goal of becoming the leading customer communications and intelligence platform for SMBs worldwide.”
“I am truly excited to be joining Aircall and to be part of this dynamic team,” says Tom Chen, Chief Product Officer at Aircall. “Aircall is revolutionizing how small to medium-sized businesses communicate with their customers and helps them gain valuable intelligence from every conversation, with product development playing a vital role in making this happen.”
Alan Talanoa, Chief Technology Officer at Aircall, added: “Aircall’s focus on integrating communication with customer intelligence to offer SMBs a competitive edge is a real differentiator in this market. I’m looking forward to contributing to the AI journey and vision, empowering SMBs to innovate, grow efficiently, and enhance customer service.”
The SMB sector accounts for 90% of global businesses, and 50% of employment worldwide—contributing 40% of the GDP in emerging economies. The global company is on a mission to democratize access to advanced communication and engagement technology for SMBs, enabling them to boost productivity and deliver outstanding customer experiences.
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