Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report.
Frost & Sullivan independently evaluated over 50 global market players, highlighting the top 13 in its Frost Radar report. The Growth Axis in the report evaluates companies based on factors like revenue and growth rates, while the Innovation Axis focuses on their research and development efforts, innovation activities and the success of these initiatives.
“Today, businesses must leverage AI to consolidate customer feedback from multiple channels and transform it into actionable insights that improve overall customer experience,” said Ankita Singh, senior industry analyst, Frost & Sullivan. “Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. The company’s ability to integrate structured and unstructured data, combined with its focus on AI-powered automation, has made it a leader in driving business outcomes that align with strategic growth objectives.”
According to the report, Verint VoC Analytics ranked highest on both the Growth Index and Innovation Index axes based on the following reasons and criteria:
- Delivering AI-Driven CX Automation: Verint’s Open Platform empowers organizations to automate customer experience (CX) across digital channels, contact centers and retail branches. Its modular, AI-powered architecture allows for quick deployment and immediate results. Key features include digital behavior analytics, predictive modeling, real-time coaching, survey management and AI-powered routing, enhancing both customer (VoC) and employee (VoE) engagement.
- Market-Leading Analytics: Verint’s AI innovations in the VoC analytics market are further reflected by key customer wins during 2024. Notably, the company secured an eight-figure deal with a major retailer and several multi-million dollar contracts with Fortune 500 and Fortune 100 companies, showcasing the effectiveness of its AI-powered solutions.
“Verint’s Open Platform provides critical insights for all enterprise users including executives, analysts, IT and data scientists. The platform is powered by the most accurate and relevant customer and employee experience data feeding the latest GenAI models to deliver real AI-driven business outcomes, now,” said Jaime Meritt, Verint’s chief product officer. “Verint’s solutions uniquely empower our customers to capitalize on the power of AI to modernize traditional survey-based VoC programs.”
Visit Verint to learn more about Verint Voice of the Customer, Behavioral Data Hub and Business Analytics. To read the report, download the Voice of Customer (VoC) Analytics, 2024 Report.
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