Will Covid-19 Change Consumer Behavior in the Long Term?

Australia: Will Covid-19 Change Consumer Behaviour in the Long Term?

As Australia continues to make adjustments, citizens are starting to think about the future and the next phase of life in the wake of the virus. But the new phase we’re entering has just as many challenges to face as the first.

Despite the uncertainty that surrounds this time, consumers are giving some indication of how they’re planning for it and thinking about behaving within it.

In this report, we’ll answer the following questions:

What activities are people doing differently, and what will they continue to do once the outbreak is contained?
What new priorities do consumers have?
How have consumers adapted to buying particular items online as opposed to in-person? Will they continue to use online shopping after lockdown measures are eased?

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