Bots are both a boon and a bane in today's internet era. Leading technology organisations have reshaped their customer experience by leveraging these autonomous programs, bots, to build more resilient networks and to monitor and maintain operations, making life easier for their customers. However, bots are also being used to enable cybercrimes which are causing huge damages to business. Read to know more about distinguishing between a good and a bad bot and steps you can take to fight the malicious bots to protect your business.
