Deltek, the leading global provider of software and solutions for project-based businesses, announced today they were named a recipient of the prestigious J. D. Power “Certified Customer Service Program” for providing an outstanding customer service experience. The J.D. Power recognition is based on exceeding the J.D. Power customer satisfaction global software benchmark and the successful completion of an operational audit across its support footprint.
J.D. Power customer satisfaction research evaluated factors in Deltek’s performance including:
- Usefulness of information provided to customers
- Courtesy of Deltek’s technical support representative
- Knowledge of Deltek’s technical support representative
- Timeliness of resolving customer problems
- Overall experience with Deltek’s technical support team
“One of Deltek’s core values is to lead with a customer-first approach and provide a best-in-class customer experience. We strive to do better year after year – and being recognized with this certification for the fourth time demonstrates our dedication to providing a better experience for our customers,” said Brian Daniell, Chief Customer Officer at Deltek. “On behalf of everyone at Deltek, thanks to our customers and to J.D. Power for this recognition.”
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