Coveo Solutions Inc (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1 personalization, and merchandising, announced it has been recognized as the Champion of Enterprise Search in the 2023 Enterprise Search Emotional Footprint Report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The data in the report is collected from real end users, providing a comprehensive evaluation of popular products in the Enterprise Search market to create a holistic, unbiased view that helps prospective purchasers make better decisions.
For the third consecutive year, Coveo secured its position as the leader in Enterprise Search, having received the highest “CX” score, which represents the aggregate satisfaction score from end users. Coveo also achieved the highest “Net Emotional Footprint” score, which measures high-level user sentiment towards product offerings by aggregating emotional response ratings and product effectiveness ratings, taking into account critical factors such as security and trustworthiness. Coveo stands out as a leader in several critical categories of customer satisfaction, including:
- 100% Respectful
- 98% Caring
- 98% Efficient
- 95% Security Features
- 95% Enables Productivity
- 94% Client Friendly
- 92% Saves Time
- 91% Trustworthy
Emotional Footprint Champions are selected based exclusively on verified feedback provided by their users via SoftwareReviews’ comprehensive online survey. The survey measures user satisfaction across 27 elements of the provider relationship, including strategy, service experience, product experience, conflict resolution, and the contracting process.
“We are immensely proud and humbled to once again be acknowledged as the champion in the 2023 Enterprise Search Emotional Footprint report with the highest overall satisfaction ratings from our esteemed customers,” stated Louis Têtu, Chairman, and CEO at Coveo. “As generative AI elevates concerns surrounding data security and trustworthiness, Coveo is at the forefront, leading the way in these critical domains, thanks to our decade of investment in AI. Our cutting-edge GenAI solution, Coveo Relevance Generative Answering, places paramount importance on security, accuracy, trust, and privacy, catering to the unique needs of our valued customers.
Coveo’s consistent recognition as the best Enterprise Search Vendor underscores its unwavering commitment to delivering unparalleled solutions that exceed customer expectations. The company’s dedication to continuous innovation and exceptional user experiences sets it apart in the competitive landscape, as proven by its customer reviews. Coveo has also been ranked highest in the Software Reviews Enterprise Search Data Quadrant for the past three years, which is also based on customer reviews.
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