G2 Selects BirdEye as Leader in Online Reputation Management, Surveys, Enterprise Feedback Management, and Live Chat Categories
BirdEye has been recognized as the #1 leader in the category of Online Reputation Management once again, ahead of 29 competitors in the space in the recently released G2 Fall 2019 Report. This is the seventh consecutive time that BirdEye has earned this #1 spot. G2 also ranked BirdEye #60 in the Best Software Companies 2019 worldwide.
BirdEye received the #1 Leader Award in Online Reputation Management in the overall category, as well as leaders within the segments of Enterprise, Mid-Market, and Small Business. Altogether, BirdEye won 18 awards in 7 different categories, such as Local Marketing, Local Listing Management, Enterprise Feedback Management, Surveys, Local SEO, Live Chat, and Online Reputation Management.
Naveen Gupta, CEO of BirdEye said that “The best businesses are those who provide superior customer experience and consistently delight customers. We’re honored to win this recognition for helping all of our customers be found, be chosen, and be the best.”
The verdict is clear, BirdEye’s customer experience platform has once again been chosen as the best way to capture, analyze and promote customer feedback from a single dashboard. BirdEye’s suite of products includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This wide offering is unmatched by any of BirdEye’s competitors.
G2 releases Grid and Index Reports on a quarterly basis, recognizing and ranking products based on reviews gathered from their community, and data aggregated from online sources and social networks. Global rankings are based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and the number of reviews using their proprietary algorithms.
These honors underline BirdEye’s preeminent position in the worldwide marketplace when it comes to leveraging the power of reviews and improving the customer experience at scale. Currently serving more than 50,000 businesses in 8 countries, BirdEye is the best in its class, whether you have 10 or 10,000 locations.
ABOUT THE AUTHOR
Aashish Yadav
Content Writer, Martech Cube
Aashish is currently a Content writer at Martech Cube. He is an enthusiastic and avid writer. His key region of interests include covering different aspects of technology and mixing them up with layman ideologies to pan out an interesting take. His main area of interests range from medical journals to marketing arena.