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3CLogic Collab with ServiceNow set to Transform CRM

customer experience services

3CLogic today announced a collaboration with ServiceNow to deliver integrated voice self-service and intelligent agent routing to ServiceNow’s Customer Workflows platform. These new integrated solutions will empower customer service and enterprise contact centers to automate mundane inquiries and leverage the ServiceNow platform and workflows to deliver sophisticated voice-enabled customer experiences.

A long-time ServiceNow Technology Partner, 3CLogic offers a unique integration approach designed to complement ServiceNow’s existing digital channels with native voice and SMS functionality to create a complete omni-channel solution within a single agent and administrative workspace. This new initiative will focus on integrating both solutions even more closely to take advantage of each other’s native capabilities. The latest set of joint enhancements includes:

“Over the past few years 3CLogic has become the dedicated voice solution with ServiceNow adopted by enterprises worldwide and across industries,” explains Denis Seynhaeve, 3CLogic CEO. “Our customers see immediate ROI from improved voice self-service, better agent productivity, but more importantly from the vastly improved experience our ServiceNow-centric approach brings. Adding AI-driven Natural Language Understanding, using Google, will streamline the ease-of-use and is a logical evolution of our collaboration as we work to make the combined offering ever more compelling.”

“ServiceNow digital workflows are reinventing the customer experience by connecting the front, middle and back office,” said Michael Ramsey, Vice President, Product Management, Customer Workflow Products, ServiceNow. “3CLogic has embraced our innovation for an integrated omni-channel customer experience for both self-service and agent assisted. We are excited about our collaboration and ability to deliver tangible ROI and real outcomes for our enterprise customers leveraging the latest in Natural Language Understanding (NLU).”

3CLogic will also extend its offering to be compatible with ServiceNow’s IT Service Management and Employee Workflows for which it already shares mutual customers. 3CLogic is also a Select Sponsor of this year’s ServiceNow digital conference, Knowledge21, during which it will host a number of sessions highlighting it’s latest ServiceNow solutions, including Voice and SMS and Voice Bots for ServiceNow.

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